SERVICE

While AMS is one of the easiest practice management programs to implement and use, you may have a question from time to time or need to inquire about upgrades and other matters.

That’s why AMS provides the most accessible and customizable client services resources in the industry.

If you’re not an AMS client yet, we’re especially eager to impress you with our service. Simply click here and you can access a form to request more information from a sales representative. You may also call us at 1-800-440-6949, ext. 22, and ask for sales.

If you’re already an AMS client, you can choose from the following client service options to get answers quickly.

Technical support by phone
Have a question that can’t wait? If you need immediate assistance, call us at 919-570-6001 and ask for the technical support department. Phone support is available 24/7.

Technical support by email
Technical support is available during business hours through our email service. Click on the email tech support link in the box on the left side of the web site and you’ll access our technical support form. You can submit your question and expect an answer in short order. Or click here to be taken directly to the email technical support page.

Technical support via VNC
AMS clients can take advantage of “real time” support via VNC. This enables our AMS support personnel to view and interact with your own computer desktop—even if you’re thousands of miles apart. With VNC, we see what you see. We can install updates, walk you through steps, and perform any activity you can do at your own workstation.

Technical support in person
If you feel you need onsite training assistance, AMS can schedule a visit to help you with technical issues. Call or email us to inquire about this service.

Other client service options
Once you’re an AMS client, you’ll have exclusive access to the “client only” areas of our site. Here, you can download software updates and access our VNC tech support service.